Please call us within 5 business days of receiving the dress, to notify us of its return.
Items unworn with all original tags still attached can be exchanged for a new item without a restocking fee.
You may return the dress for a refund less 15% restocking fee.
To begin the return process please contact us via email at firstname.lastname@example.org. PLEASE INCLUDE RETURN IN THE SUBJECT LINE. Please also include the order number and reason for return in the body of the email. You will receive a follow up email with a Return Request Number (RR#) .
Once you receive your RR# please ship back to us within 7 business days. Make sure to include the RR# on the packaging.
We will match competitors prices! If you find an item at the time of purchase for a lower price please contact us and we will match the price (some exclusions apply).
If you need to cancel your order please contact us within 24 hours of placing it. We can not guarantee a cancellation if we are contacted after the initial 24 hours.
Please note that all body shape wear is final sale.
All Clearance and Bridal Items are Final Sale and can not be returned or exchanged!
We are not able to ship Alex Evening styles outside of the United States. We are only able to ship within the United States.